by Alexander Salazar | May 30, 2018 | …and EVERYTHING, STRATEGY
The title of this post was found by searching “one-liners about electricity” on the web. It actually speaks in a way to the changing relationship between utilities and their customers. Utilities cannot assume they can keep customers pleased with their...
by Alexander Salazar | May 9, 2018 | …and EVERYTHING, STRATEGY
Oh my! It is a cliché we’ve all heard before: “Technology changes everything.” While that holds true for everything, a corollary (or caveat) to this phrase is often ignored. Technology doesn’t change everything instantly. The Gartner Hype Cycle wonderfully illustrates...
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